Check out these common solutions, but if you can’t find what you’re looking for or need to talk to a human, we’re here to talk. Get Help
If you are using WiFi and having difficulty you can try the following suggestions:
One of the most common sources of an outage is a power failure. Check your equipment to be sure that it is powered up.
We often see that restarting your network hardware can solve a problem.
Your fiber connection terminates into a HBPW supplied device called an ONT. Try restarting the ONT and your router, if you have one.
A great way to check if you have internet connectivity is to perform a speed test. We recommend http://speedtest.net
