Check out these frequently asked questions, but if you can’t find what you’re looking for or need to talk to a human, we’re here to talk. Get Help
The shorthand “fiber” refers to the high-speed fiber optic cables we’renstalling to bring data to your home or business. In the industry, “fiber” is sometimes used casually when referring to gigabit-bandwidth internet services.
Data has become as important to the quality of life and work for our community as electricity, water or wastewater services. We believe reliable, state-of-the-art internet infrastructure ensures Holland’s growth and health for years to come.
As a community-owned utility, our customers have a shared voice in our future. We are able to offer more competitive prices and customer service representatives who are also your neighbors.
HBPW is installing brand new infrastructure that is not vulnerable to seasonal shifts, corrosion and temperatures like traditional copper wire cable. Also, as a nonprofit municipal utility, we reinvest most of our revenue into improving and expanding our services.
Simple, fill out this form. Let’s Go! When construction is complete to your building, we’ll get you connected.
Service is currently available in select buildings in the downtown Holland area, and being built to more in 2018. Contact us to find out if Fiber is available in your building.
Go ahead and Check Your Address. From here, you can fill in an interest form, so as we develop our Shared Gigabit Service footprint, we can keep you up to date. As an alternative, take a look at our Active Ethernet Services, that are available throughout the area, with Internet service provided by our partner ISPs.
Sure, but you may not want to keep your cable internet service after experiencing shared gigabit. As for phone, we have identified several “over-the-top” service providers for VOIP, but you can also keep your current VOIP provider. Check out the TV & Phone Page to learn more.
HBPW Broadband Services does not offer TV service, but there are some strong alternatives to consider. Check out the TV & Phone Page to learn more. Or you can always keep your current cable service or use an HD antenna to watch over-the-air programming from local TV stations.
HBPW Broadband Services will not be offering traditional phone services, but there are a number Voice-Over-IP (VOIP) services now available that offer the same quality phone connections, often at a lower price. Check out the TV & Phone Page to learn more. Or you can always keep your current phone service.
We offer a device with routing, firewall and WiFi as part of the service. You may need more equipment depending on your buildings needs, such as wifi extenders for business-grade network equipment. However, Internet speed is only as fast as your hardware. For businesses, you might need a new firewall or networking equipment to enjoy the maximum speeds. Some older devices or computers may also need upgrading. But even if you keep your existing hardware, you’ll likely notice a significant boost in speed. Talk to members of our team or your network administrator to learn more.
In the free standard installation, each building connected receives its signal to an Optical Line Terminal, which then passes the signal through a splitter (for multi-unit buildings). This signal then plugs into an Optical Network Terminal (ONT) in your location, which is is similar to a cable modem and has ethernet connectivity for local use. Our standard ONT includes routing, WiFi and firewall features. Individual residents and businesses may use their own WiFi routers or other networking equipment if desired.
The HBPW delivers fiber optic service to the basement of your building, called the DMARC or point of Demarcation. This is typically the location where your other utilities are delivered. From there, we connect to a power outlet and in-building ethernet cable to deliver service to your location. In-building cabling is your responsibility.
In order to recover the cost of building fiber, we are asking new customers to commit to three years of service.
Maybe. If your email is through an ISP like Comcast or AT&T, you may need to change your email address in time, although both have a process for maintaining that address after cancellation of service
Property owners that have multiple tenants may subscribe to the Multi Dwelling Unit (MDU) Option. This option allows the subscriber to connect other tenants (subsubscribers) to a single Shared Gigabit service. HBPW will provide a single Shared Holland Board of Public Works Gigabit service connection, with a single IP address, and the subscriber will be responsible for network connections and support to sub-subscriber. A maximum of 5 sub-subscribers is permitted. Check the Multi-Dwelling option, and we will contact you to work out the details.