Business

The shorthand "fiber" refers to the high-speed fiber optic cables we’re installing to bring data to your home or business. In the industry, "fiber" is sometimes used casually when referring to gigabit-bandwidth internet services.

Shared gigabit provides upload and download speeds of up to 1000mbps —that’s ten times faster than the average 100mbps cable connection.

Data has become as important to the quality of life and work for our community as electricity, water or wastewater services. We believe reliable, state-of-the-art internet infrastructure ensures Holland’s growth and health for years to come.

Since bandwidth is rarely ever utilized fully at gigabit speeds, HBPW can reduce customer costs by bundling multiple connections together into a “shared gigabit” connection. The result is the same great, high speed service for a lower monthly fee.

The Enhanced Plan offers A few things that may be of interest to some businesses.

Static IP Address. Static IP addresses are sometimes needed for phone systems or VPNs. Contact your IT person to ask if you need it.

Service Level Agreement (SLA). An SLA gives guarantees about the reliability of the service, and credits your account if they don’t meet that level of service. It is a commitment by BPW of what you can expect. You can read their SLA and see if it is valuable to you.

Priority Restoration and Enhanced Reliability. BPW will restore Enhanced customers first in the event of an outage. BPW will monitor these customers closely to ensure they’re getting the best service possible and avoid downtime.

Proactive Communication. BPW is committed to communicating before issues arise as much as possible. We hope they do this for all customers, but they are only guaranteeing it for Enhanced customers to start.

Which tier is right for me?

If you want a great connection and top speed, both are great. If you can live without static IP and the service guarantees (SLA) from the higher tier, then stick with the lower one. Otherwise, spring for the higher one. Either way, this should be much better and cheaper than anything you have today.

As a community-owned utility, our customers have a shared voice in our future. We are able to offer more competitive prices and customer service representatives who are also your neighbors.

HBPW is installing brand new infrastructure that is not vulnerable to seasonal shifts, corrosion and temperatures like traditional copper wire cable. Also, as a nonprofit municipal utility, we reinvest most of our revenue into improving and expanding our services.

Simple, fill out this form. Let’s Go! When construction is complete to your building, we’ll get you connected.

Service is currently available in select buildings in the downtown Holland area, and being built to more now. Please use the sign-up process to see if service is available for your location, and contact us for further details.

Go ahead and Check Your Address. From here, you can fill in an interest form, so as we develop our Shared Gigabit Service footprint, we can keep you up to date. As an alternative, take a look at our Active Ethernet Services, that are available throughout the area, with Internet service provided by our partner ISPs.

Sure, but you may not want to keep your cable internet service after experiencing shared gigabit. As for phone, we have identified several “over-the-top” service providers for VOIP, but you can also keep your current VOIP provider. Check out the TV & Phone Page to learn more.

HBPW Broadband Services does not offer TV service, but there are some strong alternatives to consider. Check out the TV & Phone Page to learn more. Or you can always keep your current cable service or use an HD antenna to watch over-the-air programming from local TV stations.

HBPW Broadband Services will not be offering traditional phone services, but there are a number Voice-Over-IP (VOIP) services now available that offer the same quality phone connections, often at a lower price. Check out the TV & Phone Page to learn more. Or you can always keep your current phone service.

We offer a device with routing, firewall and WiFi as part of the service. You may need more equipment depending on your buildings needs, such as wifi extenders for business-grade network equipment. However, Internet speed is only as fast as your hardware. For businesses, you might need a new firewall or networking equipment to enjoy the maximum speeds. Some older devices or computers may also need upgrading. But even if you keep your existing hardware, you’ll likely notice a significant boost in speed. Talk to members of our team or your network administrator to learn more.

In the free standard installation, each building connected receives its signal to an Optical Line Terminal, which then passes the signal through a splitter (for multi-unit buildings). This signal then plugs into an Optical Network Terminal (ONT) in your location, which is is similar to a cable modem and has ethernet connectivity for local use. Our standard ONT includes routing, WiFi and firewall features. Individual residents and businesses may use their own WiFi routers or other networking equipment if desired.

The HBPW delivers fiber optic service to the basement of your building, called the DMARC or point of Demarcation. This is typically the location where your other utilities are delivered. From there, we connect to a power outlet and in-building ethernet cable to deliver service to your location. In-building cabling is your responsibility.

Maybe. If your email is through an ISP like Comcast or AT&T, you may need to change your email address in time, although both have a process for maintaining that address after cancellation of service

HBPW privides a WiFi Mesh Range Extender option to boost the WiFi signal and performance in your location. Mesh WiFi combines a router with a series of small wireless devices— called satellites—which you place in different rooms in your home. These satellites communicate with the router and provide you with a strong WiFi signal everywhere at your location. With Mesh WiFi you don’t have to sign in to a separate network just to use it, because your WiFi password is applied automatically when you are within range of the WiFi satellite. Once you’re connected to your Mesh WiFi network, there’s nothing else you need to do. You can roam freely and securely in your home with any of your devices and not have to worry about losing your connection or dealing with poor performance

If you’re having challenges with dead zones and poor connectivity in some areas of your house, Mesh Wi-Fi may be the best answer. Contact us for further details.

Property owners that have multiple tenants may subscribe to the Multi Dwelling Unit (MDU) Option. This option allows the subscriber to connect other tenants (subsubscribers) to a single Shared Gigabit service. HBPW will provide a single Shared Holland Board of Public Works Gigabit service connection, with a single IP address, and the subscriber will be responsible for network connections and support to sub-subscriber. A maximum of 5 sub-subscribers is permitted. Check the Multi-Dwelling option, and we will contact you to work out the details.

In order to recover the cost of building fiber, we are asking new customers to commit to 3 years of service. If you are in a building with multiple tenants we are able to share the cost of fiber construction between multiple subscribers. For multi-tenant buildings we have a 1 year term.

When you sign up for service from the HBPW you agree to the following terms of service:

1 - To provide acceptable easements for the extension, grading within 0.5 feet of final grade before network construction, and to maintain final grading after completion of the project, specifications of interface type and quality of service, site plans, etc., needed to properly install the fiber optic cable, network cable, and/or interface.
2 - To provide completed Fiber Build Authorization.
3- To provide tree trimming and/or tree removal prior to network construction as required.
4 - To provide adequate truck and other access for construction and maintenance of the network cable and interface.
5 - To install, own, and maintain the building cabling from the interface to and in the building.
6 - To make a payment to the HBPW as selected above incorporated in and made a part of this agreement.
7 - To continue HBPW broadband service at the locations covered by this agreement for an Initial Service Period minimum of 3 years or as stipulated by HBPW¹.
8 - To pay the monthly or other charges as described for the Initial Service Period and pay the rates set by the HBPW from time to time thereafter and to abide by and be bound by the rules of service and security policies adopted by the HBPW from time to time to govern the use of the Broadband Service. The rules of service and security policies are or will be maintained at the offices of the HBPW and will be available upon request.
9 - To return all HBPW-owned equipment upon termination of service².

¹ If you occupy a building with multiple tenants you can qualify for a 1 year Initial Service Period.
² Failure to return equipment at service termination will result in a $200 equipment fee.

Review the complete Terms and Conditions Ratebook.